If an author has chosen to finance with us and subsequently decides not to proceed with our services after making payments, we do not offer full refunds on financing. The reason for this policy is to ensure that we can allocate resources and provide services effectively from the moment work commences on your book.
However, we understand that individual circumstances may change, and authors may have legitimate reasons for discontinuing their services with us. In such cases, it's essential to communicate with our team as soon as possible to discuss your specific situation. While we may not offer a full refund, we can explore potential alternatives or solutions to address your concerns or circumstances appropriately. We are committed to maintaining open and supportive communication with our authors to ensure that their experience is as positive and successful as possible.
1. Partial Refunds: In some cases, we may offer partial refunds based on the progress of the work. This means that the refund amount would take into account the work completed and the resources expended up to the point of cancellation.
2. Cancellation Window: We offer a reasonable period after the initial payment during which you can cancel your publishing contract and receive a full refund. This allows you to change your mind within a specific timeframe without incurring costs.
3. Administrative Fees: To cover administrative costs associated with refund processing, there may be a nominal administrative fee when processing refunds. This fee helps offset the expenses incurred in managing the refund process.
4. Clear Terms and Conditions: Our refund policy is clearly stated in your contract and terms and conditions, ensuring that you understand the conditions under which refunds are offered and the associated timelines.
5. Flexibility: We understand that each situation can be unique, and we are open to discussing individual circumstances. While we have a standard policy, we are flexible and empathetic to your situation and willing to work together to find the best solution for your needs.
6. Open Communication: We maintain open and clear communication throughout the process. We encourage you to discuss potential refunds and any changes in your publishing journey with us. Your satisfaction and success are of utmost importance to us.
If you have any questions or concerns regarding refunds or any other aspect of your publishing journey, please do not hesitate to reach out to us.